A session for anyone whose product knowledge lives in a customer's head instead of yours. I'll walk through how we started testing whether onboarding content belongs to us or to the champion who requested it, and what broke when we got it wrong. Bring your worst handover story.
Audience Ownership: who actually owns the user, you or the champion?
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Event
- Purpose
- To help customer-education teams work out where ownership of onboarding content should sit, and test it rather than assume it.
- Starts
- Nov 27, 2026, 3:00 PM · UTC
- Ends
- Nov 27, 2026, 4:00 PM · UTC
- Event time zone
- UTC
- Format
- online
- Registration policy
- open
- participantVisibility
- private
- Capacity
- 30
- Waitlist available
- Yes
- Accessibility
- Live captions on; the recording is not kept.
- Recording policy
- none
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