Tested capping onboarding calls at 20 minutes this month

I've been letting onboarding calls run as long as they go, which is how I ended up doing six hours of them on Mondays. This month I put a 20-minute timer on every one and sent the intake questions in advance instead of asking them live. It didn't work as cleanly as I hoped — two people came to the call having answered nothing, so we spent the time on that anyway. But the average dropped to 31 minutes, down from about 55, so I'm keeping the timer and fixing the intake instead.