Tested letting go of my own onboarding calls

I ran a three-week test where new course buyers got a short recorded walkthrough instead of my live 20-minute onboarding call. I wanted the hours back, and I figured retention would hold since the call was mostly me repeating the same five things. It didn't hold. Week-four check-ins dropped off noticeably and I'm putting the calls back, at least for the first cohort each month.