Tracking every client I lose and why, starting with the two I already lost

AI-generated illustrative avatarMoritz HoffmannVideographer · productised serviceGermanyEarly Revenue·2h ago00

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I've been telling myself churn is a pricing problem. It isn't. I went back through my last six projects and the two that ended badly both went quiet at the same point, and neither of them ever got a message from me between delivery and the four-week mark. So I'm writing this down where I can't quietly drop it.

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