Trying to move the needle on churn by fixing completion rates

I'm sharing this because I've spent the last year assuming our churn problem was a training problem, and I'm no longer sure that's true. Putting the numbers and the failed attempts out in the open keeps me honest about what actually moved and what I just told myself moved. If someone else running a small coaching team has been through this, I'd rather hear it now than after another quarter of guessing.